This qualification is for registered managers, deputy managers and adult-care leaders responsible for people, quality, resources and service outcomes.
Study the knowledge online, apply it during normal work activity and gather evidence that shows what you understand and what you can do. Your assessor helps you plan the right evidence for your role.
What you will strengthen
01
Person-centred supportProtect choice, dignity and independence while adapting support to the individual.
02
Safe, responsible practiceUnderstand duty of care, safeguarding, health, safety and professional boundaries.
03
Communication and recordsCommunicate clearly, handle information correctly and follow agreed ways of working.
04
Reflective developmentUse feedback and reflection to improve your confidence, competence and contribution.
Online learning with real workplace assessment
This is a competence-based qualification. Knowledge can be developed online, but practical competence must be demonstrated through suitable adult-care duties and authentic workplace evidence.
STUDY & DELIVERY
Learn online. Show competence at work.
RiseLadder combines guided online learning, tutor support and an agreed workplace assessment plan.
01
Confirm your setting
Make sure your job or voluntary placement gives you suitable adult-care responsibilities and evidence opportunities.
02
Study the knowledge
Work through guided materials and activities online, with tutor feedback and progress support.
03
Apply it in practice
Use day-to-day care duties to demonstrate safe, person-centred and professional practice.
04
Build your portfolio
Combine written work, discussion, observation and suitable supporting evidence against the required criteria.
Qualification size
The regulated size is 900 total qualification-time hours, including 599 guided learning hours. Your personal timetable depends on prior experience, working pattern and access to evidence.
COURSE CONTENT
Twenty-one mandatory units. One management qualification.
Complete every mandatory unit and achieve at least 10 credits from optional group B. Up to 5 credits may also be selected from optional group A.
01Leadership, Management and GovernanceMandatory+
Lead an adult-care service with clear accountability, sound decisions and effective governance.
02Business and Resource ManagementMandatory+
Manage finance, resources and operational priorities responsibly.
03Team Leadership, Learning and SupervisionMandatory+
Build capability through leadership, development, supervision and performance support.
04Safeguarding, Mental Capacity and RiskMandatory+
Lead lawful, rights-based safeguarding and risk-management practice.
05Partnerships, Complaints and Co-productionMandatory+
Work with people, families and partners to improve outcomes and address concerns.
06Vision, Quality and Continuous ImprovementMandatory+
Set direction, monitor quality and lead sustainable improvement.
07Communication, Information and Person-Centred PracticeMandatory+
Lead clear communication, secure information handling and personalised support.
08Health, Safety, Equality and WellbeingMandatory+
Create safe, inclusive working conditions that protect people and staff.
09Professional and Personal DevelopmentMandatory+
Use reflection and development planning to sustain effective leadership.
Your optional pathway is confirmed before study begins
The full award is 90 credits. RiseLadder confirms the registered Highfield unit combination and the evidence opportunities available in your role before enrolment is completed.
WORKPLACE EVIDENCE
Turn everyday practice into credible evidence.
Your portfolio must show authentic, current practice from your own responsibilities. Direct observation is a central evidence source for competence.
01
Plan
Map unit criteria to suitable duties and people-supported activities.
02
Observe
Your assessor observes relevant normal work activity without disrupting care.
03
Discuss
Explain your choices, boundaries and response to realistic situations.
04
Record
Submit reflective work and supporting evidence without exposing confidential information.
Your assessor confirms what evidence is appropriate. Never upload identifiable service-user information unless an authorised process specifically requires and protects it.
ASSESSMENT
Show what you know—and what you can do.
The qualification is assessed through a portfolio of evidence and graded Pass or Fail. There are no traditional examinations.
Written activities and reflective accounts.
Professional discussion with your assessor.
Direct observation of relevant workplace practice.
Suitable supporting evidence from your role, where appropriate.
Evidence must be authentic and current
Your assessor explains the required evidence for each unit and how it connects to your own practice.
ENTRY REQUIREMENTS
Check that your role can support the qualification.
You must normally be aged 19 or over and hold an adult-care management role that provides access to the required knowledge, competence and workplace evidence.
01
Suitable adult-care role or placementYou need regular access to duties that allow assessment of the required knowledge and competence.
02
Workplace evidence accessYour setting must support observation and appropriate evidence gathering.
03
English and study readinessYou need enough reading, writing and communication ability to complete learning and assessment.
04
Individual suitability reviewRiseLadder confirms provider policies, role fit and the planned optional pathway before enrolment.
FEES & PAYMENTS
A clear £1,500 course fee.
RISELADDER COURSE FEE£1,500
Complete the enrolment steps to confirm eligibility, workplace access and the approved study pathway before payment.
Secure bank payment
The full course fee is payable in one payment through secure bank checkout.
Develop the competence expected of registered managers, deputy managers and leaders responsible for service quality and workforce performance.
ROLE DEVELOPMENT
Strengthen management practice
Lead people, resources, governance and improvement with clearer evidence and accountability.
FURTHER DEVELOPMENT
Build specialist leadership
Consider commissioning, strategic leadership or higher education aligned with your goals.
Employment and promotion depend on experience, role availability and employer requirements. Completing a qualification does not guarantee an outcome.
YOUR QUALIFICATION
The regulated record, clearly stated.
Formal title
Highfield Level 5 Diploma in Leading and Managing an Adult Care Service (RQF)
Awarding organisation
Highfield Qualifications
Qualification number
610/7047/6
Level and size
RQF Level 5 · 90 credits
GLH / TQT
599 guided learning hours · 900 total qualification-time hours
Assessment / grade
Portfolio of evidence · Pass or Fail
The formal qualification title matters
Your certificate and the regulated record use the Highfield Level 5 Diploma in Leading and Managing an Adult Care Service (RQF) title and qualification number shown above.
LEARNING & ASSESSOR SUPPORT
Know what to learn, practise and evidence.
01
Structured online materialsWork through the knowledge in a clear sequence.
02
Tutor guidanceAsk focused questions and use feedback to improve your work.
03
Assessment planningAgree practical evidence opportunities before deadlines arrive.
04
Portfolio directionUnderstand which evidence can demonstrate each criterion.
SUPPORT THAT FITS CARE WORK
Keep learning connected to practice.
Every part of the support model helps you move from knowledge to safe, credible workplace evidence.
LEARN
Guided online study
Build the knowledge behind communication, safeguarding, duty of care and person-centred support.
ASK
Tutor guidance
Bring focused questions and use feedback to improve your written and reflective work.
APPLY
Workplace assessment
Agree suitable opportunities for observation and evidence during normal work activity.
PROVE
A structured portfolio
Connect each piece of evidence to the right criteria without exposing confidential information.
TRY THE LEVEL OF THINKING
Put the person before the routine.
A person you support declines lunch. They appear comfortable and can explain their preference. What is the strongest first response?
AFTER LEVEL 5
Use the qualification where leadership matters.
Apply the learning in registered management, deputy management and adult-care service leadership.
